Experience Management
Platform Updates
Do you want to contribute to the Qualtrics product roadmap? Login to Qualtrics XM Community and post your ideas in the Product Ideas category.
Collection & Conversations
EX Always On Feedback
Last modified: March 4, 2020
Enable and encourage employees to proactively share anonymous feedback in the flow of work by offering a digital suggestion box/button on internal web portals or mobile apps, where feedback on any topic or experience can be initiated by the employee. (Examples: employee mood tracker on intranet homepage, daily open-ended question, employee suggestion box.)
Or, capture feedback on specific topics and important everyday experiences by triggering a targeted feedback tab/pop-up on specific intranet pages, internal mobile experiences, or even external sites, where feedback can be initiated by an organization's program owner for a persistent or limited amount of time. (Examples: external candidate page, internal benefits page, HR services portal, post-learning module, IT self-service page.)
Anonymous employee feedback is analyzed and directed to the appropriate internal teams so they can take strategic action. In addition, centralized dashboards provide an overview of insights and open-text comment analysis, making it easy for continuous employee feedback to be synthesized over time and automatically funneled to the right teams.
To learn more about this feature release click here.
Built-in Localization Capabilities for Website Feedback Intercepts
Last modified: January 8, 2020
To learn more about this feature release click here.
Embedded Targets for Responsive Dialog
Last modified: November 6, 2019
To learn more about this feature release click here.
Responsive Feedback Button
Last modified: October 2, 2019
XMD Automations SMS Distribution
Last modified: October 2, 2019
Collaboration for Conjoint/MaxDiff
Last modified: September 4, 2019
Anchored MaxDiff
Last modified: September 4, 2019
Conjoint/Maxdiff Image support
Last modified: September 4, 2019
Session Storage Option for Website Feedback Intercepts Page History Tracking
Last modified: May 1, 2019
For an overview of Cookies used with Website feedback intercepts, please refer here.
Multiple Quotas Creation
Last modified: May 1, 2019
Adobe Launch Integration for Website Intercepts
Last modified: April 3, 2019
Qualtrics Website Feedback is now available as a configurable extension within the Adobe Launch Catalog. Users can now enable the Launch extension and follow simple steps to configure the Website Feedback project code and deploy it to their web properties.
Multiple Responses Support for EX Lifecycle Projects
Last modified: April 3, 2019
Users can enable this functionality by going to Survey options and choosing specific metadata criteria that will govern a participant’s ability to submit another response for the Employee Lifecycle project.

Note:
- This feature is only available for Employee Lifecycle projects.
- Once you set the metadata field for the Multiple Responses in Survey Options, you cannot change it (though you can disable Multiple responses functionality)
- The Update Response with Current Metadata functionality will only update the most recent response in cases where participants have multiple responses
Public V3 Survey REST API
Last modified: April 3, 2019
App Reviews Support for Mobile App SDK
Last modified: April 3, 2019
- App review only
- App review or experience feedback (survey)
Users who wish to take advantage of the new feature will need to ensure that they update their app to integrate with the latest version of the Qualtrics Mobile SDK (for both iOS and Android)

Mobile Web Responsive Creatives for Website Feedback
Last modified: January 2, 2019
Qualtrics Website and App Feedback users can now take advantage of a new creative (called the Responsive Dialog) that is mobile web optimized and supports accessibility-compliance out of the box. This new creative is most similar to the existing Pop Over and Slider creatives, but adds mobile web responsive support.
There is also a new interface for designing this creative that will make it easier for users to build mobile responsive creatives.

iQ Directory Automations Multiple Surveys
Last modified: December 5, 2018
Notifications Support for Mobile App SDK
Last modified: November 7, 2018
Users can now use the Qualtrics Mobile App SDKto solicit app feedback via local notifications. Qualtrics has introduced a new Notification creative type specific to mobile apps, and similar to other creatives it can be associated with an intercept that contains targeting rules. With this new creative type, app visitors can be contacted even when the app is not in the foreground (e.g., for app exit surveys).
Users who wish to take advantage of the new Notifications feature will need to ensure that they update their app to integrate with version 1.3 of the Qualtrics Mobile SDK (for both iOS and Android).
ReactNative support for Mobile In-App SDK
Last modified: November 7, 2018
Users can now use the Qualtrics Mobile App SDK to solicit app feedback for apps built with the React Native framework.
Users will need to integrate their app with the React Native version of the Qualtrics Mobile App SDK. Full documentation on the React Native SDK is also available.
Employee Lifecycle
Last modified: November 7, 2018
The full end-to-end solution encompasses three key areas:
1. Automation to import employee list from 3rd party HRIS.

Note: Please be aware that the Unique ID feature will need to be enabled prior to using the People Import automation.
2. New Lifecycle Project type with triggers for events such as onboarding and exit.


3. Certified XM solution content for Onboarding and Exit (pre-configured dashboard, survey, messages).

EX integration with Survey Publish and Expert Review
Last modified: November 7, 2018
Look and Feel Editor
Last modified: November 7, 2018
DIY configurability and easy-to-use interface to modify the look and feel of surveys. Key features include:
- Mobile preview when styling the survey and easy navigation.
- Ability to add logo and background images.
- Motion features, including Auto-Advance and Auto-Focus.
- Automatic updates to themes on the latest web design styles and bug fixes.
SMS Reminders & Thank You Messages
Last modified: October 3, 2018
Custom DKIM Signature
Last modified: October 3, 2018
AutoAdvance
Last modified: September 3, 2018
Contact Import + Distribution Automation
Last modified: September 3, 2018
ExpertReview
Last modified: July 18, 2018
ExpertReview, powered by iQ, is like having a Ph.D research methodologist on-staff to personally review every research question and project. It automatically predicts if you’re at risk of poor response rates or low data quality, scores your research project, and offers professional recommendations to improve the research quality.
It harnesses the power of data to predict how likely will users drop off, straight line, or become disengaged while taking the survey. Based on these predictions, it recommends optimizations to your survey. For example, it will recommend the optimal number of text entry questions you should have in your survey or the number of choices you should stay below to ensure high completion rates.
It will also flag potential errors such as incorrect logic or incorrect usage of piped text and tell you how to fix it. This avoids costly errors that would have resulted in multiple support calls at best and invalid data at worst.
Lastly, it also checks for whether the survey meets certain industry requirements such as WCAG Accessibility compliance. It will recommend changes so you can ensure the survey meets those standards. While acting on those recommendations would help improve the quality of the data, it is designed to be a recommended and not obstruct your regular workflow. You can always choose to ignore recommendations and launch the survey at any point you like. ExpertReview is your digital research assistant that’s available when you need it! You can find additional information on the Qualtrics support site.
Survey Versioning and Publishing
Last modified: July 11, 2018
Survey Versions allow you to save multiple iterations of your survey. You can preview or even restore old versions of your survey at your convenience. Publishing enables greater control over response data quality, as it is now possible for users to control the timing of publishing new versions of a survey.
Publishing a New Survey
When you publish a survey, it’ll be a little different if your survey is active and open to responses than if it is new. If your survey is new, the first time you publish will also activate a survey.
1. When you are ready to save your changes and present them to your respondents, click Publish.
2. Read the description and note that your survey is about to be activated. This means you will have to press publish after making changes, or else the active survey will look like the last published version.
3. In addition to publishing your survey, you are saving a new version of it. Add a Description of the changes you’ve made. This can be whatever you like. Dates will automatically be stored with the version, so don’t worry about adding date labels.
4. Click Publish.
Your survey has now been activated! On this window is the Anonymous Link. Learn more about how this link functions in the linked support page.
Publishing Changes to Active Surveys
Sometimes after sending your survey out, you’ll notice you need to fix something, or that there’s some important content you left out. If you edit your survey after it has been distributed, the changes will not go live until you publish the survey. This allows you to carefully review all of your changes before your participants see them.
Click the Publish button when you decide that you want the edits you made to be pushed to the active survey.
The publication status will appear to inform you which version of the survey you are currently viewing. Here, it says Published.
Saving vs. Publishing
Your changes are always saved automatically in Qualtrics, and they work exactly as explained in the Automatic vs. Manual Saving support page. Publishing just determines when your respondents see your saved changes.
Mobile App Feedback Support for "Survey Has Been Taken"
Last modified: July 11, 2018
Qualtrics has added functionality to the Mobile In-app SDK to allow users to show intercepts depending on whether the app visitor has or has not seen a specific survey. With this feature, users can add intercept targeting logic to ensure that an app visitor who has already taken a specific survey will not be shown the survey prompt intercept again.
Note: To use this feature, please ensure that you update to using the SDK version 1.2 for Android or iOS.

Distribution Reporting for Salesforce Distributions
Last modified: July 11, 2018
WCAG AA Web Accessibility
Last modified: July 11, 2018
The Qualtrics survey platform is now certified by WebAIM.org, a third-party authority in web accessibility. This is important for any commercial, academic and federal organization whose survey takers may have hearing, vision, motor or cognitive disabilities. Qualtrics is now the only leading survey platform that is WCAG AA certified.
Survey Creation APIs for Solutions and Conjoint Teams
Last modified: July 11, 2018
Headless Conversational APIs for Surveys
Last modified: July 11, 2018
Mobile In-App SDK
Last modified: June 5, 2018
Qualtrics has released the mobile app SDK, available for iOS and Android platforms, which enables users to quickly and easily build branded customer feedback experiences that originate directly from their own mobile app. Along with the SDK, the intercept authoring portal has also been updated to enable creation of mobile app-specific intercepts.
My Tasks List for Survey Projects
Last modified: May 2, 2018
Newly created survey projects will feature a “My Tasks” list to guide users through the steps to complete the project from survey setup through distributions and viewing results. The task list is especially useful for users new to Qualtrics to learn the steps needed to launch a successful survey but is also valuable as a checklist for experienced users to ensure they have not forgotten to do something.
System events will automatically mark steps as complete (e.g., activating a survey for distribution will complete the “Distribute Survey” step), and users can also manually mark steps as complete or incomplete. This flexibility gives users the power to ensure the task list always presents a valid snapshot of the current state of their projects. Click here to learn more about how to use this feature.
The task list is available for survey projects only at this time. If desired, users can dismiss the task list by hiding it when it is no longer necessary, or reopen it at a later date when it becomes useful again.
Dashboard Response Count Thresholds
Last modified: April 4, 2018
Qualtrics now allows setting thresholds on widgets or at the page level on CX dashboards, to hide data if the number of responses does not meet a minimum value. This is particularly useful to maintain responder privacy when using filters or when looking at team rankings to avoid seeing folks with too few responses to consider a representative score. The threshold can be applied at the page or widget level.
Website Feedback Integration into the XM Platform
Last modified: April 4, 2018
Qualtrics has released a deeper integration of their Website Feedback offering (formerly Site Intercept) with the Experience Management (XM) platform. Digital Managers and Researchers can now create rich, targeted intercepts using the same consistent user interface as that used for authoring surveys, creating dashboards and performing experience data analysis. Additionally, new users will benefit from a first run experience to get up and running with digital intercepts.
Note: Existing customers of Site Intercept will be moved to the new UI in a phased manner. Please contact your Client Success representative if you would like to be moved to the new UI sooner.

Survey Collaboration
Last modified: February 7, 2018
Qualtrics now provides a Collaborate option in the Survey Editor through which users can easily share the survey with any other user or group in their brand. Additionally, if the user wants, she can also share the other modules, such as Distribution, Results, and Contacts with her colleagues through the “Collaborate” option in the Survey Editor.
Our studies have shown that our users are already finding this feature extremely useful! They are 77% more likely to collaborate on the survey and ask for feedback from their peers, and 50% more peers are being asked to provide feedback on a survey before it is launched.

View Edited Responses
Last modified: February 7, 2018
Responses edited through the Data tool are now available in the single response report. Data that’s edited live in the Qualtrics administrative tools can now be accessed in any single response report.
Online Review Monitoring
Last modified: January 3, 2018
Next Generation Reports
Last modified: January 3, 2018
Qualtrics unveils the next generation of data visualization and insight sharing to all Experience Management users. Editors can control report layouts, tweak individual visualizations, add data from additional studies, update the report’s look and feel, and add text, images, or other branding elements to increase the report’s effectiveness. Click here to view support documentation on this feature.

New Logic Statements Pre-Populate
Last modified: January 3, 2018
The first logic statement in logic will continue to work as it has in the past (blank). Now when you add a new statement in display logic or branch logic, it will pre-populate with the values from the previous statement which you can then easily adjust.
Auto-Number Skip Custom Export Tags
Last modified: January 3, 2018
Logic Support for True|False Condition
Last modified: January 3, 2018
Link to Survey Flow from Block Options
Last modified: January 3, 2018
Search and Select Embedded Data
Last modified: January 3, 2018
Users now have the ability to search and select any Embedded Data set in the Survey Flow from the Display Logic and Piped Text menus.
Click here to view support documentation on this feature.Survey Flow Editor Remembers Scroll Position
Last modified: January 3, 2018
Now when you enter the Survey Flow, you will be automatically navigated to the last Survey Flow element you were working on the last time the Survey Flow was accessed.
Survey Question Editor Remembers Scroll Position
Last modified: January 3, 2018
As you navigate out of the Survey Flow, you are now navigated to the part of the page you were on before accessing the Survey Flow.
Sticky Header in Survey Question Editor
Last modified: January 3, 2018
Survey Flow Integrated UX
Last modified: January 3, 2018
The key area Qualtrics has innovated on is to integrate the survey flow which houses the complex logic in the surveys with the survey editor. Key benefits are:
- Avoid Context Switch: Like any programming language, survey programming involves going back and forth between the survey logic and the survey editor. This switch often results in loss of context, wasting valuable time for the survey programmer. This waste is eliminated.
- Reuse: Like global variables in survey code programming, Embedded Data variables and the logic associated with it is called multiple times in the survey. Survey programmers can now easily view these from a drop down or with a simple click.
Reusable Choice List in Survey Creation
Last modified: November 1, 2017
Public Quota Dashboards
Last modified: September 6, 2017
Professional Design Templates
Last modified: September 6, 2017
Offline App Enhancement
Last modified: September 6, 2017
Analysis & Decisions
New Data Mapper and Datasets in Employee Engagement Dashboards
Last modified: February 5, 2020
To learn more about this feature release click here.
Significance Testing for Question List and Scorecard Widgets
Last modified: January 8, 2020
TURF Analysis
Last modified: November 6, 2019
Conjoint Preference Share Report
Last modified: November 6, 2019
Track Time Between Ticket Statuses
Last modified: August 7, 2019
Conjoint: Willingness to Pay
Last modified: August 7, 2019
Conjoint Conditional Pricing
Last modified: July 3, 2019
Conjoint Specific Design
Last modified: July 3, 2019
Mean Comparisons
Last modified: June 5, 2019
Focus Areas for EX
Last modified: June 5, 2019
CX Reputation Management MVP
Last modified: May 1, 2019
Dashboard Distribution Reporting
Last modified: May 1, 2019
XM Workflows Integrations: Wave 1
Last modified: April 3, 2019
Focus Areas for CX
Last modified: April 3, 2019
Scheduled Emails for Reports
Last modified: April 3, 2019
Improved Text iQ Sentiment Model
Last modified: March 14, 2019
Dynamic Update of Response Data from Multiple Sources in EX Dashboards
Last modified: March 14, 2019
Multiple Source Support for EX Widgets
Last modified: March 14, 2019
New EX Dashboard Experience
Last modified: February 6, 2019
Reports: Multiple Sources Per Visualization
Last modified: February 6, 2019
Enhanced Crosstabs
Last modified: January 2, 2019
Simple Rolling Metrics Support in Dashboards
Last modified: January 2, 2019
Full CX integration into the XM Platform
Last modified: December 5, 2018
EX Demographic Breakout Widget
Last modified: November 7, 2018
Rolling Averages in CX Dashboards
Last modified: November 7, 2018
Rolling Averages has been updated to pull in prior data into the first periods of the rolling window to improve the results by making each data point equivalent. For example, If you are calculating a rolling 3 month average on a year of data, previously the simple rolling average value first month, January, would only have been computed from data in January. Going Forward, it will be computed from data in November, December, and January, assuming that data exists.
In addition, we soon plan to roll out a new function called Rolling Metrics which enables the rolling algorithm to be applied to any metric and weights every data point in that rolling metric equally. Both features will be released for a time, and then we plan to deprecate Rolling Averages.
Stats iQ: Cluster Analysis
Last modified: October 7, 2018
Reports: Conditional Visualization Display
Last modified: October 3, 2018
New Dashboards Look and Feel
Last modified: October 3, 2018
New Data Mapper and Datasets in Customer Experience Dashboards
Last modified: October 3, 2018
Email Private Pages from CX Dashboards
Last modified: October 3, 2018
V2 Distribution Reporting
Last modified: October 3, 2018
Reports: Configurable Table Styles
Last modified: September 3, 2018
XM Mobile
Last modified: September 3, 2018
Reports: Conditional Widget Display
Last modified: August 1, 2018

Reports: Rolling Metrics
Last modified: August 1, 2018
Reports: Font Options
Last modified: August 1, 2018
Reports: Blank Space and Divider Widgets
Last modified: August 1, 2018
Reports: Saved Filters
Last modified: August 1, 2018



Reports: Denominator Choice for Multi-Select Fields
Last modified: August 1, 2018

Conjoint Analysis (Self Service)
Last modified: August 1, 2018
Reports: Row/Column Total Controls
Last modified: August 1, 2018
Saved Filters on CX Dashboards
Last modified: August 1, 2018
Text iQ in EX
Last modified: August 1, 2018

EX Dashboard Widget Export Improvements
Last modified: August 1, 2018
Text iQ Next Gen Preview
Last modified: June 5, 2018
The next generation of the Qualtrics Text iQ tool is now available in Preview for all Text iQ users. Users can opt in and out of the preview experience at will, and new features will be added until the experience is complete. Features in the initial preview include and updated look and feel in the comment list for easier reading, the first release of topic hierarchies in Text iQ, and the ability to add additional fields to the comment list for a richer at-a-glance record view.

Denominator Choice for Multi-Select Fields
Last modified: May 2, 2018
For multi-select questions, many users prefer to report percent-based metrics based on the number of total selections made, some prefer to report based on the number of respondents who answered the question. Now Reports users can choose whichever denominator is best for any situation as well as show percentages alongside data points. This feature is also available as a report setting.

Row/Column Total Controls
Last modified: May 2, 2018
Images from Libraries
Last modified: May 2, 2018
Images can now be added from a user’s personal or brand-level library to any report. Click here to learn more about how to use this feature.
Dynamic Piped Text for Reports
Last modified: May 2, 2018
Piped Text reduces repeatable reporting tasks such as inserting question text or total number of respondents directly from the source project. Instead of inserting elements that otherwise need to be re-inserted or updated every reporting cycle into a new report, the report creator can easily insert a variable to represent the data then use the variable in place of the element in the report. Click here to learn more about how to use this feature.

Text iQ Larger Dataset Support
Last modified: May 2, 2018
These improvements to Text Tools responsiveness are now available to Basic Text clients as well as all Text iQ clients. In the past, topic changes were made and applied each time a single topic was updated, resulting in frustrating delays between completing one change and starting another. Now Text iQ includes a new layer between the Text iQ UI and the phase where responses are updated with topic changes so that a large number of changes can be immediately made in the Text UI and then applied as one big batch to responses.

Improved PDF Exports
Last modified: April 4, 2018
Everyone exporting a Results Report to PDF to print, email, or share it now has a dramatically improved export experience. PDF exports are now cleaner and more attractive, and generating those reports in Qualtrics is more reliable than ever before.
Text iQ Sentiment Analysis Update
Last modified: April 4, 2018
Qualtrics is committed to always expanding and improving every part of Text iQ, from the visualizations to the topic model, to the accuracy and reliability of Sentiment Analysis. Today, Qualtrics is proud to announce a major update to its Sentiment Analysis engine. We have added a new neural network-based classifier to the lexicon-based classifier already in Text iQ. Text iQ automatically chooses the classifier that gives the highest confidence sentiment score, resulting in an accuracy increase of up to 23%. Qualtrics Text iQ now performs better than any benchmarked competitor in the sentiment analysis of Qualtrics-collected English-language.
Dynamic Filters
Last modified: April 4, 2018
Qualtrics now enables dynamic filters on dashboards. Users rarely use a single filter on their data and in the past users had no idea what filter options would result in no data due to other filters applied on the page. Now when using filters, there is clear demarcation in the options that do have data available, vs. those that do not.

Stats iQ Automatic Sampling of Large Datasets
Last modified: March 5, 2018
Analyses of large datasets can take a long time. Stats iQ now automatically samples large datasets on the fly to reduce analysis weight times.
For example, an analysis in a dataset of 1M rows might be sampled down to only 50K rows. It will complete much faster, and in the vast majority of cases the statistical finding will be the same as if the full dataset had been used.
Users will have the ability to change the sample size or turn off sampling entirely in a given card or across the entire dataset.
Learn more in the sampling section of our support pages.

Text iQ Numeric Sentiment Update
Last modified: March 5, 2018
To make reporting on sentiment analysis even easier and more flexible, Qualtrics adds two new numeric fields for Sentiment Analysis that can be acted and reported on in Results, Reports, and Dashboards. This allows users of Qualtrics reporting to more easily report on certain metrics, such as mean and distribution, driver/correlation analysis, top/bottom box, and other numeric calculations.

Static Response Weighting for Dashboards
Last modified: March 5, 2018
Users now have more choices for Qualtrics response weighting. Users can choose dynamic weights, which are calculated on-the-fly to make sure that the weights meet the desired proportions (legacy functionality) or specify a static weighting value for each population they want to weight. This new option, Static Weighting, will not be recalculated by Qualtrics. For more information on response weighting, see this help article.

Reports Response Weighting
Last modified: February 7, 2018
If Response Weighting has been configured for a project in the Data & Analysis tools, reports will now optionally show weighted metrics. Use Settings to turn weighting off or on for the entire report, and add or remove weighting from individual visualizations in that visualizations’ options. Click here to view support documentation on this feature.
Passcode-Protected Public Reports
Last modified: February 7, 2018
For reports that benefit from public sharing but need a little extra protection, Reports now offers optional passcode protection on public report links. Specify the unique passcode for a shared report and Qualtrics will require the viewer to enter the passcode before they can view that public report. Click here to view support documentation on this feature.

User-Specific Report Preferences
Last modified: February 7, 2018
Report creators can now save and apply their own personal report style defaults to every report they create. Rather than applying default settings per report, the report creator’s settings will be automatically applied to each report created, and can then be customized per report or per visualization. Default setting include color palettes, decimal precision, spacing preferences, default visualizations, and more. Click here to view support documentation on this feature.

Copy Dashboards within Employee Experience Projects
Last modified: February 7, 2018
Now with a single click you can create a copy of your entire dashboard within your Employee Engagement projects. Previously users had no way to copy dashboards within an existing project and were required to build unique dashboards. This new feature empowers you to simply navigate to the dashboard you would like to duplicate and choose the “Copy dashboard” option from the dashboard menu. By clicking this button, Qualtrics will create an exact copy of that dashboard with all of the same pages, layouts, and content. Click here to view support documentation on this feature.

Number Chart Allows Comparison to Previous Time Period
Last modified: February 7, 2018
Number Charts allow comparing results to a previous time period so users can quickly determine if performance is declining or improving. It respects the page page filters as well so users can explore different time periods. Click here to view support documentation on this feature.

CSV Upload for External Data or Benchmarks
Last modified: February 7, 2018
Qualtrics now allows uploading external data directly through a .csv in the fieldset. So when users need to bring in external data (e.g. benchmarks) to supplement data collected in the survey, it’s now easier than ever. No need to create a fake survey to import the data, just import it to the fieldset directly. Click here to view support documentation on this feature.

Text iQ Speed Enhancements
Last modified: January 3, 2018
These improvements to Text iQ responsiveness help all Text iQ clients but are especially designed to make the UI for Text iQ snappier for analyzing 100k-10MM responses. In the past, topic changes were made and applied each time a single topic was updated, resulting in frustrating delays of moments up to hours between edits for very large response sets. Now Text iQ includes a new layer between the Text iQ UI and the phase where responses are updated with topic changes so that a large number of changes can be immediately made in the Text UI and then applied as one big batch to responses.

Text iQ Extended Query Operators
Last modified: January 3, 2018
For even more control over the scope of every text analysis topic, all Text iQ users will be able to use "near", search phrases, and exact search phrases in topic queries. In addition to the existing “and”, “or”, and “not” operators in queries, the order and proximity of text between operators will be considered. In addition, these order and proximity restrictions can be softened using the near operator, “~#”, where # is a number between 0 and 99. Furthermore, results can be narrowed by exact match searches using double quotes. All new operators can be combined with the existing query options. Click here to view support documentation on this feature.

Upgraded Import Capability
Last modified: September 6, 2017
Employee Engagement and Employee Pulse Integration into the XM Platform
Last modified: August 16, 2017
XM Reporting Enhancement
Last modified: August 16, 2017
Static Response Weighting for Reports
Last modified: March 5, 2017
Users now have more choices for Qualtrics response weighting. Users can choose dynamic weights, which are calculated on-the-fly to make sure that the weights meet the desired proportions (legacy functionality) or specify a static weighting value for each population they want to weight. This new option, Static Weighting, will not be recalculated by Qualtrics. For more information on response weighting, see this help article.

Action & Improvements
Text iQ for Tickets
Last modified: March 4, 2020
To learn more about this feature release click here.
Ticket Escalations Using Org Hierarchy
Last modified: February 3, 2020
To learn more about this feature release click here.
Dynamic Ticket Status Options
Last modified: November 6, 2019
EX Action Planning User List Widget
Last modified: October 2, 2019
EX Guided Action Planning
Last modified: September 4, 2019
Ability to Disable Ticket Exports for a Brand
Last modified: August 7, 2019
Ability to Disable Subtickets for a Brand
Last modified: August 7, 2019
Actions Platform - JSON Event
Last modified: June 5, 2019
MS Dynamics CRM Integration
Last modified: April 3, 2019
Action Planning for Customer Experience
Last modified: March 14, 2019
EX Action Plan Reporting
Last modified: January 2, 2019
Ticketing Email Composer Update
Last modified: January 2, 2019
Ticket Reminders
Last modified: January 2, 2019
Ticketing Templates
Last modified: November 7, 2018
Distribute Survey Task
Last modified: October 3, 2018
Tickets Event
Last modified: September 3, 2018
Ticketing 2-Way Email Status Change
Last modified: August 1, 2018
Ticket Highlight Summary
Last modified: August 1, 2018


Ticket Notifications - Turn On/Off by Brand
Last modified: August 1, 2018
Closed Loop Assignment Notification Settings
Last modified: August 1, 2018
Closed Loop Mobile App Email Support
Last modified: August 1, 2018
Recode Values for Ticket Reporting
Last modified: August 1, 2018

Ticket Forwarding
Last modified: August 1, 2018

CX Bulk User Management - User Directory
Last modified: July 11, 2018
Recode Editor for Ticket Reporting Fieldsets
Last modified: July 11, 2018
Ticket Forwarding
Last modified: July 11, 2018
Ticket Queues
Last modified: April 4, 2018
Closed Loop Follow-Up Mobile App SSO Support
Last modified: April 4, 2018
Disable Email for Closing the Loop
Last modified: April 4, 2018
2-Way Email in Ticketing
Last modified: February 7, 2018
Qualtrics now allows customers to track entire email conversations through the ticketing product. Previously, users could send an initial email from the ticketing app, however, responses would come back to their regular email inbox. With this feature, email responses will go straight into the ticket so that the entire conversation is tracked in the ticket activity, including any attachments that the customer added to the email. Click here to view support documentation on this feature.
Salesforce Integration V2
Last modified: February 6, 2018
Email Task in Actions Page
Last modified: February 6, 2018
Actions Reporting
Last modified: February 6, 2018
Integrations
Facebook Messenger Integration
Last modified: January 8, 2020
To learn more about this feature release click here.
XMD Automations Scheduling Enhancements
Last modified: November 6, 2019
XMD Automations Run Management Phase 1
Last modified: October 2, 2019
Response Exports Google Sheets Integration
Last modified: June 5, 2019
Updated Raw Data Export APIs for Research Core
Last modified: October 3, 2018
Predictive Intelligence Engine
Stats iQ: Localization
Last modified: January 8, 2020
Text iQ Support for Dutch, Thai, Simplified Chinese, and Korean
Last modified: December 4, 2019
Text iQ Bubble Widget Integration in CX Dashboards
Last modified: October 2, 2019
Text iQ-powered Survey Flows
Last modified: July 3, 2019
Text iQ Multi-Language Sentiment
Last modified: February 6, 2019
Stats iQ: Integration with Text iQ
Last modified: November 7, 2018
Text iQ Customer Experience Dashboard Integration (Link to Next Gen Text iQ)
Last modified: November 7, 2018
Next-Gen Text iQ Preview Experience for Basic Text Users
Last modified: October 3, 2018
- Hierarchical Topics: Organize topics into parent groupings
- Adding Fields to Record Grid: View other fields from a survey right next to the text being analyzing in the record grid
- Sort Responses by Recorded Date
- Default to Selected Question: After choosing a field to analyze, that question will be the default upon returning to Text iQ.

Manual Topic Editing and Sweeper View for the New Text iQ
Last modified: September 3, 2018
Topic Export and Import for the New Text iQ Preview Environment
Last modified: September 3, 2018
It’s now even easier to share Text iQ topic definitions between projects using Topic Export and Import. In the New Text iQ Preview, topic definitions can be exported from any field and then imported into any other field as a convenient starting point for analysis or an easy way to keep topic sets aligned across projects.

EX - Text iQ Integration
Last modified: September 3, 2018
Text iQ Next Gen Preview
Last modified: August 1, 2018
Qualtrics continues to deliver rapid updates to the next generation of the Text iQ tool. Users can opt in and out of the Preview experience at will, and features are consistently added to the Preview experience. Recently delivered features include:
- Bubble Chart
- Constellation Chart for Exploring Recommendations
- Improved Recommendations Engine
- Topic-level Sentiment
Stats iQ: Relative Weights Analysis
Last modified: July 11, 2018
Stats iQ: Workspace-level Privacy and Sharing Controls
Last modified: July 11, 2018
Next-Gen Text iQ: Model Exploration, Topic Hierarchies, and Topic-Level Sentiment
Last modified: April 3, 2018
Stats iQ: Sampling of Very Large Datasets
Last modified: October 16, 2017
EX - Stats iQ Integration
Last modified: September 6, 2017
Text iQ Speed Enhancements
Last modified: September 6, 2017
Platform Technology
EX - Deprecate Legacy Response Import and Legacy Response Export
Last modified: February 4, 2020
To learn more about this feature release click here.
ExpertReview: Response Quality V2
Last modified: January 8, 2020
To learn more about this feature release click here.
XM Mobile app: Sign in without a password
Last modified: January 8, 2020
XM Mobile App Localization
Last modified: December 4, 2019
XMD Data Isolation Phase 1
Last modified: November 6, 2019
Admin Dashboard - Content Engagement Report
Last modified: October 2, 2019
BX - Brand Tracker
Last modified: October 2, 2019
XM Directory Respondent Funnel
Last modified: September 4, 2019
Percentiles Metrics
Last modified: July 3, 2019
ExpertReview - Response Quality
Last modified: June 5, 2019
Custom Opt Out Messages
Last modified: June 5, 2019
Analytics Engine
Last modified: May 1, 2019
Deprecate TLS 1.0 on Qualtrics.com
Last modified: April 3, 2019
XM Workflows Integrations
Last modified: April 3, 2019
iQ Platform ARS
Last modified: April 3, 2019
Self Service Dashboard Localization
Last modified: April 3, 2019
Ticket Workflows
Last modified: March 14, 2019
Data Mapper in EX
Last modified: March 14, 2019
The data mapper, which is used to map data into the EX dashboards, is getting a fresh look-and-feel. Along with a revamped interface, we will now be supporting the mapping of “Allow Text Entry” boxes, comment fields being marked sensitive, and a new multi-map UI that allows you to view a field’s mapping across all sources.

ExpertReview - Compliance Assist
Last modified: December 5, 2018
ExpertReview Compliance Assist enhances the AI-powered digital research assistant with a safety feature for Brand Admins to prevent sensitive and personally identifiable information (PII) from being collected. It provides 3 key functionalities:
- For the Survey Creator, Compliance Assist provides automatic detection and warnings on questions that may potentially collect sensitive information.
- For the respondents, Compliance Assist provides automatic detection of PII in their responses and real-time warnings to prevent them from accidentally submitting PII.
- For the data analyst who is analyzing the responses, Compliance Assist is able to automatically detect and flag responses that have PII or other sensitive information and redact the sensitive words and phrases.
See below how an organization can easily set up their account to track and prevent sensitive information from being collected. You can find more details in our support document here. In the Admin section, the Brand Admin has complete control over what topics, keywords, and formats to check for that would constitute Personally Identifiable Information.

Survey Creators are automatically warned if they ask questions considered sensitive by their organization.


The Respondent is warned in real time if they enter information that is considered sensitive.


The Data Analyst gets notified in real time if a response contains sensitive information and the type of sensitive information. It will also automatically redact the information if the Brand Admin has configured those topics for auto-redaction.

iQ Directory - Profile & Timeline View
Last modified: November 7, 2018
Certified XM Solution for Employee Engagement
Last modified: November 7, 2018
EX Import People Automation
Last modified: November 7, 2018
Product Research Solutions Pack
Last modified: November 7, 2018
iQ Directory - Multiple Directories
Last modified: October 3, 2018
EX Question Widget
Last modified: October 3, 2018
EX Heatmap Widget
Last modified: October 3, 2018
On-demand Data Deletion
Last modified: September 3, 2018
Group Flow Elements
Last modified: July 11, 2018
Audit Service Public API
Last modified: July 11, 2018
Experience Management Platform-wide Login Service
Last modified: July 11, 2018
Third-Party FedRAMP Security Certification
Last modified: July 11, 2018
Data Filtering Service
Last modified: July 11, 2018
Full 360 Product Integration into the XM Platform
Last modified: February 7, 2018
The Qualtrics 360 product is now completely integrated into the XM Platform. With the integration users can run their 360 programs along with all of the other Qualtrics solutions out of a single account. The entire interface has also been redesigned to provide a beautiful and delightful user experience throughout. For more details on the following improvements with the XM Platform integration please see the What’s New in 360 in XM page. Click here to view support documentation on this feature.
- Brand new Participant Portal with improved user navigation and workflows
- Fully localized admin interfaces
- Survey and message libraries
- Expanded survey options
- End of survey options
- Response viewer and editor
- Project sharing and collaboration

Search for User Roles
Last modified: February 7, 2018
When adding users to CX dashboards or managing roles, Qualtrics now allows searching through a list of roles to make it easy to find the role you are looking for. The list is also sorted alphabetically. Click here to view support documentation on this feature.
API OAuth for Non-Interactive Apps
Last modified: February 6, 2018
Website Feedback Accessibility Enhancements
Last modified: January 3, 2018
Qualtrics has added improved accessibility support for website feedback creatives. Visitors to websites with website feedback deployed, now have the ability to use keyboard-only navigation to interact with elements of a creative that is displayed when an intercept is triggered.
For example, on a PopOver creative, users can now use the Tab key to move between elements and use the Enter key to “click” elements of a creative (e.g., Submit Button, Cancel Button).
Beyond these updates, additional accessibility functionality can be achieved by following the HTML code samples provided here.
XM Navigation and Project Creation
Last modified: December 6, 2017
The Qualtrics Experience Management platform is now reflected in the projects list and create project workflows. Users can now see all their projects from every XM category clearly marked in one location. Most of the functionality on the projects list remains familiar, but with a refreshed look and feel.

Creating a project now shows all of the projects users have access to by XM category. These include options to start from scratch (i.e., “blank” projects) or utilize a project template that provides a valuable starting point with a project ready for data collection. These templates can save users dozens of hours of setup time while providing expert solutions for common research use cases.
Public API v3.14.5
Last modified: December 6, 2017
Public API v3.14.5 was released on November 17, 2017. This release included the following changes:
- V3 Get Contacts Import should return contact information that failed to import after status = complete.
- API create contact character limit (XM Platform Contacts) is no longer 6000 characters.
The public API v3.13.3 was released on October 31, 2017. This release included the following changes:
- Users can now create distribution links for a transaction batch. Example Usage: https://api.qualtrics.com/docs/generate-transaction-batch-distribution-links
- Users can now list the links for a set of distribution links created for a transaction batch. Example Usage: https://api.qualtrics.com/docs/list-transactional-distribution-links
Public API v3.13.0
Last modified: November 1, 2017
Public API v3.13.0 was released on October 20, 2017. With this release, users can now get transaction data from the get transactions in a transaction batch api by using a query parameter of “withDetails”. Example Usage: https://api.qualtrics.com/docs/get-transactions-in-a-batch
Public API v3.12.0 was released on October 13, 2017. With this release, users can now insert embedded data into a survey flow from the API. Example Usage: https://api.qualtrics.com/docs/insert-embedded-data-fields
Additionally, the Email Task in Actions page got a few useful upgrades:
- Ability to add multiple email addresses in the TO: field in Email task
- Ability to send immediately or ‘send after’ x hours
- Ability to view Source in the message box

Public API v3.11.0
Last modified: October 4, 2017
Public API v3.11.0 was released on October 03, 2017. With this release, users can now get contact email and response history at a directory and mailing list level.
- Example Usage: https://api.qualtrics.com/docs/get-contact-history
- Example Usage: https://api.qualtrics.com/docs/get-contact-history-in-mailing-list
The public API v3.10.0 was released on September 22, 2017. This release included the following changes:
- A timezone parameter has been added to the create and update user API.
- Brand permission data will now be obtained from Authorization Service.
Additionally, the WebService task is now generally available.

Multifactor XM Platform Authentication
Last modified: September 6, 2017
Public API v3.8.0
Last modified: August 2, 2017
Public API v3.8.0 was released on July 17, 2017. This release included the following changes:
- The Share Survey endpoint has been added to the V3 API, which allows a user to update a surveys collaboration permissions between users in a brand. Example Usage: Share Survey
- The Copy Survey endpoint has been added to the V3 API, which allows a user to copy a survey to the same user or another user. Example Usage: Copy Survey
Analysis & Decisions
New Data Mapper and Datasets in Employee Engagement Dashboards
Last modified: March 14, 2019
Action & Improvements
Advanced Ticketing Root Cause Enforcement
Last modified: October 2, 2019
Platform Technology
XM Mobile: Touch / Face ID Lockscreen
Last modified: January 8, 2020
Filtered & Sampled Imports from EX Global Directory
Last modified: July 3, 2019
EX Person Import Reliability
Last modified: May 1, 2019
EX Support non-Email Unique ID
Last modified: September 3, 2018
Collection & Conversations
Supplemental Data Service and Import Data Ingestion
Last modified: September 4, 2019
XM Directory Contact Frequency for Digital Intercepts
Last modified: July 3, 2019
Autocomplete
Last modified: May 1, 2019
Notifications Support for Mobile App SDK
Last modified: September 3, 2018
Analysis & Decisions
Significance Testing for Heatmap Widgets
Last modified: February 2, 2020
Customizable Full Record View in CX Dashboards
Last modified: December 4, 2019
The new full record view can be invoked from either the Record Grid or Response Ticker. If Ticketing is enabled on the brand, the 'Ticket' tab can be used to update status or add notes to the ticket. Based on configuration, 'Email' tab can be used to close the loop with the customer.
CX Benchmark Editor
Last modified: November 6, 2019
Employee Engagement Printed Reports
Last modified: October 2, 2019
Imported Data Project - File Import
Last modified: October 3, 2018
Action & Improvements
Ticket Permissions - Phase 1 - Ticket Admin Roles
Last modified: October 3, 2018
Integrations
XMD Gigya Integration
Last modified: November 6, 2019
Predictive Intelligence Engine
Stats iQ: Integration with CX Dashboards
Last modified: October 3, 2018
Platform Technology
XM Directory Role-Based Access Control
Last modified: March 3, 2020
Export API Enhancements
Last modified: July 3, 2019
Collection & Conversations
Restricted Data for Surveys
Last modified: December 6, 2017
Choice Reference List in Survey Creation
Last modified: August 22, 2017
Analysis & Decisions
Segmentation on Dashboard Filtering
Last modified: November 6, 2019
EX Enhanced Anonymity - Filters & Breakouts
Last modified: August 1, 2018
Action & Improvements
Email Templates for Ticketing
Last modified: August 22, 2017
Integrations
Node SDK for Public API
Last modified: November 7, 2018
Workflows and Integrations Platform
Last modified: September 6, 2017
Predictive Intelligence Engine
Text iQ: Comment Summarization
Last modified: July 3, 2019
Text iQ Topic-level Sentiment and Bubble Widget Integration for Employee Experience Dashboards
Last modified: July 3, 2019
Platform Technology
New 360 Subject Reports
Last modified: March 4, 2020
Dataset - Public API
Last modified: March 4, 2020
Segmentation in XM Directory
Last modified: November 6, 2019
XMD Transaction Batches UI - Import & Distribute
Last modified: August 7, 2019
Shared Widget Localization
Last modified: October 3, 2018
Collection & Conversations
Download Mailing History for Reminder and Thank You Distributions
Last modified: November 6, 2019
Conversational Surveys: Non-Linear Logic and Webservices
Last modified: June 5, 2018
Post to Social Media Question Blocks
Last modified: June 5, 2018
Beautiful by Default: Themes Template Engine
Last modified: June 4, 2018
Analysis & Decisions
Advanced Stats iQ Analysis of Text iQ Results
Last modified: November 6, 2019
Benefit Optimizer
Last modified: September 4, 2019
Multi-Source Datasets in Research Core
Last modified: July 11, 2018
Enhanced Loop and Merge Support in Reports and Dashboards
Last modified: August 17, 2017
Predictive Intelligence Engine
Stats iQ: Overhaul of Ranks concept
Last modified: October 2, 2019
Stats iQ: Top Box/Bucketing Variable Setting
Last modified: September 3, 2018
Stats iQ: Better Handling of NPS Data
Last modified: May 2, 2018
Overhaul of "Ranks"
Last modified: May 2, 2018
Platform Technology
Bulk User Responses Export API
Last modified: March 4, 2020
New XM Program: Digital Experience
Last modified: February 5, 2020
We’ve just made Digital Experience a turnkey program in Qualtrics. Now in less than 30 minutes, you can be gathering feedback from your entire website. You'll be understanding CSAT through each point along your customers’ journey, improving cart abandonment, and more.
In one program, Digital Experience managers will now the health and status of their program and have all the expert Qualtrics methodology set up and included in the box.
XM Directory - Import Contacts from Survey
Last modified: January 8, 2020
Survey Approval Workflow
Last modified: November 6, 2019
Get Distribution History Public API call
Last modified: November 6, 2019
BX - Brand Lift
Last modified: October 2, 2019
CX Program Health Alerts
Last modified: May 1, 2019